timberland voucher code ERC responds to complaints about toll violation notices
PORTSMOUTH, Va. (WAVY) night, 10 On Your Side told you about several people who got $25 late charges for unpaid toll bills from Elizabeth River Crossings. But the people being charged claim they never got a bill in the first place.
Since thatreport, more than 50new emails were sent to 10 on Your Side, along with online comments and phone calls to our newsroom. All of those viewers were contacting WAVY about toll violation notices they believe are unfounded. They are pay by plate drivers, who ERC claims did not pay their tolls bills on time. saw how many people had complained, so I thought, me send an email, and here you are. 10 On Your Side contacted ERC on Monday about the $25 violation notice showing up in the mail before the actual toll invoice bill, spokeswoman Leila Rice emailed us:
As we research them,
we are finding that they have been properly processed with the invoice being mailed to the same address as the violation notice.
Gray was outraged by that statement: saw that and was even madder. I was madder. No, that cannot be possible, she said. In a later email, she wrote:
During our investigation, no one who claims they did not receive an invoice will have to pay the $25 penalty we are giving our customers the benefit of the doubt. It is not ERC intent to charge any customer more than the tolls and fees they have actually incurred. Postal Service. She said ERC tolling contractor uses the same mail house as VDOT tolling contractor uses, and so they are looking into the processes there.
If the investigation finds there is a problem, Rice said it is not related to the functionality of their tolling system.
these people cannot be wrong they cannot all be wrong I think it is awesome that you are there, and from now on, I will remember to call you all, Gray told 10 On Your Side.
It is not ERC’s intent to charge any customer more than the tolls and fees they have actually incurred. Until we can complete our investigation,
we ask that all customers with questions about their invoices and notices contact the ERT Customer Service Center directly for resolution.
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